Refiner vs. Fin
A side-by-side comparison based on G2 review data.
| Metric | Refiner | Fin |
|---|---|---|
| Overall rating | 4.6 | 4.5 |
| Review count | 26 | 3,941 |
| Ease of use | 9.3 | 9.0 |
| Ease of setup | 8.9 | 8.6 |
| Quality of support | 9.2 | 8.8 |
| Meets requirements | 9.1 | 8.9 |
| NPS | 76.923077 | 66.754967 |
| Small Business | 54.2% | 57.5% |
| Mid-Market | 33.3% | 37.9% |
| Enterprise | 12.5% | 4.6% |
| Total page views | 118 | 13,371 |
| Total LLM citations | 322 | 27,702 |
Refiner
In-product survey platform for web & mobile apps. Customize every aspect - design, targeting, logic - to get 4x higher response rates than clunky alternatives. Launch NPS, CES, CSAT, PMF surveys with advanced segmentation and 15+ integrations. Transform survey results into market-leading products and better customer retention.
- Ease of Use
- Easy Integrations
- Easy Setup
- Setup Ease
- Time-saving
- Integrations
Fin
Fin is an AI Agent that helps CX teams deliver instant, accurate, & personalized experiences on any channel, in over 45 languages, 24/7. It is the highest-performing customer agent on the market, resolving 76% of queries on average across 12K+ customers, including highly complex, multi-step cases like refunds, account changes, or subscription issues. Fin connects into business systems, pulls customer data, and takes action in those systems – automatically resolving queries without needing a human.
- Helpful
- Ease of Use
- Features
- Efficiency
- Customer Support
- Automation