Refiner vs. Dovetail
A side-by-side comparison based on G2 review data.
| Metric | Refiner | Dovetail |
|---|---|---|
| Overall rating | 4.6 | 4.5 |
| Review count | 26 | 170 |
| Ease of use | 9.3 | 8.7 |
| Ease of setup | 8.9 | 8.8 |
| Quality of support | 9.2 | 9.3 |
| Meets requirements | 9.1 | 8.8 |
| NPS | 76.923077 | 69.642857 |
| Small Business | 54.2% | 27.5% |
| Mid-Market | 33.3% | 46.1% |
| Enterprise | 12.5% | 26.3% |
| Total page views | 118 | 1,258 |
| Total LLM citations | 322 | 24,116 |
Refiner
In-product survey platform for web & mobile apps. Customize every aspect - design, targeting, logic - to get 4x higher response rates than clunky alternatives. Launch NPS, CES, CSAT, PMF surveys with advanced segmentation and 15+ integrations. Transform survey results into market-leading products and better customer retention.
- Ease of Use
- Easy Integrations
- Easy Setup
- Setup Ease
- Time-saving
- Integrations
Dovetail
Dovetail is the customer context layer that turns every sales call, support ticket, and user interview into evidence-backed intelligence for teams and agents to act on. Key capabilities • Build your customer context layer: From support tickets to call center conversations, Dovetail runs pre-inference on every customer interaction and pulls it into a live, context-rich system of record. Connect 30+ sources including Gong, Salesforce Service Cloud, Qualtrics, Google Play Store, G2 reviews, and more.
- Ease of Use
- Features
- Useful
- Insights
- Insights Analysis
- Analytics