Re:amaze vs. LiveAgent
A side-by-side comparison based on G2 review data.
| Metric | Re:amaze | LiveAgent |
|---|---|---|
| Overall rating | 4.6 | 4.5 |
| Review count | 140 | 1,538 |
| Ease of use | 9.2 | 9.1 |
| Ease of setup | 9.1 | 8.9 |
| Quality of support | 9.5 | 9.2 |
| Meets requirements | 9.3 | 9.0 |
| NPS | 75.182482 | 69.277515 |
| Small Business | 80.7% | 66.6% |
| Mid-Market | 17.1% | 23.5% |
| Enterprise | 2.1% | 9.9% |
| Total page views | 751 | 1,682 |
| Total LLM citations | 2,692 | 13,109 |
Re:amaze
Re:amaze is a helpdesk and customer messaging platform designed for websites, stores, and apps. Use Re:amaze to provide exceptional customer support through live chat, email, social media, mobile SMS/MMS, VOIP, and FAQ Knowledge Bases. Businesses of all shapes and sizes also rely on Re:amaze for sales and marketing automation using features such as Re:amaze Cues (a way to automatically message online customers), Re:amaze Chatbots, Re:amaze Live Dashboard (to monitor online customer activity in real time), and send customer satisfaction surveys (to gauge service quality and gather feedback).
- Flexibility
- Customer Support
LiveAgent
LiveAgent is an AI help desk for support teams. AI agents answer chats and handle tickets alongside your team, all in one shared inbox. Every plan includes AI with no per-resolution fees. Plans start at $15 per agent/month billed annually, with a 30-day free trial and no credit card required. LiveAgent ranks #3 of 9 CX agents in G2's AI Agent Evaluation, with 195 of 230 points. It is made by Quality Unit, founded in 2004. AI in every plan Every plan has the same AI features; plans differ in how many AI agents you can run (1, 5, 50 or unlimited).
- Ease of Use
- Features
- Customer Support
- Helpful
- Efficiency
- Simple