Quo vs. Hiver in Gmail
A side-by-side comparison based on G2 review data.
| Metric | Quo | Hiver in Gmail |
|---|---|---|
| Overall rating | 4.7 | 4.6 |
| Review count | 3,423 | 1,296 |
| Ease of use | 9.5 | 9.2 |
| Ease of setup | 9.4 | 9.1 |
| Quality of support | 9.4 | 9.3 |
| Meets requirements | 9.4 | 9.1 |
| NPS | 85.20153 | 70.73751 |
| Small Business | 91.4% | 66.7% |
| Mid-Market | 7.3% | 27.4% |
| Enterprise | 1.2% | 5.9% |
| Total page views | 7,618 | 2,199 |
| Total LLM citations | 45,305 | 2,577 |
Quo
Trusted by 90,000+ businesses, Quo (formerly OpenPhone) brings your team’s calls, texts, and contacts into one AI-powered workspace — helping you respond instantly and win more customers. Bring clarity to every conversation. Shared inboxes, internal notes, and a mini CRM, gives every teammate the visibility and context they need to make sure each customer doesn't get missed. Respond to every customer. Fast.
- Ease of Use
- Customer Support
- Call Recording
- Features
- Easy Setup
- Customer Service
Hiver in Gmail
Hiver in Gmail transforms Gmail into a powerful agentic helpdesk. Support teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests more efficiently, all without leaving the comfort and familiarity of their Gmail inbox. Hiver also offers Hiver Omni, an omnichannel customer service platform that brings email, chat, voice, Slack, SMS, and social into one queue. Unlike Hiver in Gmail, which works inside Gmail, Hiver Omni is a standalone platform with its own interface.
- Ease of Use
- Team Collaboration
- Email Management
- Communication
- Customer Support
- Collaboration