Qualtrics Customer Experience vs. Freshdesk Customer Success
A side-by-side comparison based on G2 review data.
| Metric | Qualtrics Customer Experience | Freshdesk Customer Success |
|---|---|---|
| Overall rating | 4.3 | 4.5 |
| Review count | 752 | 22 |
| Ease of use | 8.6 | 9.7 |
| Ease of setup | 7.9 | 8.0 |
| Quality of support | 8.7 | 8.9 |
| Meets requirements | 8.8 | 9.1 |
| NPS | 55.647383 | 77.272727 |
| Small Business | 12.5% | 31.8% |
| Mid-Market | 35.5% | 40.9% |
| Enterprise | 52.0% | 27.3% |
| Total page views | 2,135 | 156 |
| Total LLM citations | 25,291 | 729 |
Qualtrics Customer Experience
Qualtrics XM for Customer Experience is the customer experience product used by the world's most iconic brands to immediately surface customer friction and guide frontline teams in the moment to better serve clients. Drive company-wide improvement—across processes, products, and digital properties—to increase customer lifetime value. Frontline Care (TM) uses omnichannel analytics and AI-powered automation to deliver powerful, personalized recommendations for every customer straight to your frontline customer care teams so you can increase usage, drive upsell, and reduce churn.
- Ease of Use
- Analytics
- Helpful
- Reporting
- Feedback Management
- Insights Generation
Freshdesk Customer Success
Freshdesk Customer Success is a Customer Success Management platform that helps B2B companies maximize customer value.
- Ease of Use
- Case Management
- Connectivity
- Intuitive
- Easy Setup
- Customer Support