G2 Vendor Directory

Qualified vs. Fin

A side-by-side comparison based on G2 review data.

MetricQualified

by Salesforce

Fin

by Fin

Overall rating4.94.5
Review count1,5683,941
Ease of use9.39.0
Ease of setup9.38.6
Quality of support9.98.8
Meets requirements9.68.9
NPS97.5625466.754967
Small Business9.0%57.5%
Mid-Market69.5%37.9%
Enterprise21.4%4.6%
Total page views11,26213,371
Total LLM citations154,14627,702

Qualified

Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified is built to modernize and maximize inbound pipeline generation with Piper the AI SDR Agent. Piper autonomously engages website visitors, captures leads, and converts them into pipeline with zero human intervention. With Piper, Qualified is transforming pipeline generation as we know it today. Your website is the front door to your business and the pinnacle of pipeline generation, but what happens when interested buyers want to learn more?

Pros

  • Customer Support
  • Helpful
  • Features
  • Ease of Use
  • Customer Service
  • Customer Engagement

Fin

Fin is an AI Agent that helps CX teams deliver instant, accurate, & personalized experiences on any channel, in over 45 languages, 24/7. It is the highest-performing customer agent on the market, resolving 76% of queries on average across 12K+ customers, including highly complex, multi-step cases like refunds, account changes, or subscription issues. Fin connects into business systems, pulls customer data, and takes action in those systems – automatically resolving queries without needing a human.

Pros

  • Helpful
  • Ease of Use
  • Features
  • Efficiency
  • Customer Support
  • Automation