Qiscus vs. Zoho Desk
A side-by-side comparison based on G2 review data.
| Metric | Qiscus | Zoho Desk |
|---|---|---|
| Overall rating | 4.3 | 4.4 |
| Review count | 23 | 8,038 |
| Ease of use | 9.5 | 8.7 |
| Ease of setup | 8.9 | 8.4 |
| Quality of support | 8.7 | 8.5 |
| Meets requirements | 8.9 | 8.9 |
| NPS | 47.826087 | 58.44373 |
| Small Business | 36.4% | 73.6% |
| Mid-Market | 63.6% | 23.0% |
| Enterprise | 0.0% | 3.4% |
| Total page views | 136 | 15,264 |
| Total LLM citations | 353 | 34,761 |
Qiscus
Qiscus is a leading Omnichannel Customer Engagement Platform in Indonesia which operates as a B2B Software as a Service enterprise. Since its inception in Singapore, Qiscus has helped hundreds of clients from 23 industries in 19 countries, with 13 various use cases in its portfolio. Qiscus offers solutions to help companies embrace new expectations of excellent customer experience (CX) throughout every step of their customer journey.
Zoho Desk
Zoho Desk is a web-based help desk software solution designed to assist organizations in providing exceptional customer support experiences. This platform serves as a centralized hub for managing customer interactions across multiple channels, allowing businesses to streamline their support processes and enhance overall customer satisfaction. By focusing on the needs of both customers and support agents, Zoho Desk aims to create a more efficient and effective help desk environment.
- Ease of Use
- Features
- Ticket Management
- Integrations
- Intuitive
- Simple