Qiscus vs. Zendesk for Customer Service
A side-by-side comparison based on G2 review data.
| Metric | Qiscus | Zendesk for Customer Service |
|---|---|---|
| Overall rating | 4.3 | 4.3 |
| Review count | 23 | 7,115 |
| Ease of use | 9.5 | 8.8 |
| Ease of setup | 8.9 | 8.3 |
| Quality of support | 8.7 | 8.6 |
| Meets requirements | 8.9 | 8.8 |
| NPS | 47.826087 | 54.983684 |
| Small Business | 36.4% | 40.6% |
| Mid-Market | 63.6% | 45.6% |
| Enterprise | 0.0% | 13.8% |
| Total page views | 136 | 14,799 |
| Total LLM citations | 353 | 71,100 |
Qiscus
Qiscus is a leading Omnichannel Customer Engagement Platform in Indonesia which operates as a B2B Software as a Service enterprise. Since its inception in Singapore, Qiscus has helped hundreds of clients from 23 industries in 19 countries, with 13 various use cases in its portfolio. Qiscus offers solutions to help companies embrace new expectations of excellent customer experience (CX) throughout every step of their customer journey.
Zendesk for Customer Service
"Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email.
- Ease of Use
- Features
- Customer Support
- Helpful
- Ticket Management
- Efficiency