Qiscus vs. Sprinklr Service
A side-by-side comparison based on G2 review data.
| Metric | Qiscus | Sprinklr Service |
|---|---|---|
| Overall rating | 4.3 | 4.3 |
| Review count | 23 | 773 |
| Ease of use | 9.5 | 8.5 |
| Ease of setup | 8.9 | 8.3 |
| Quality of support | 8.7 | 8.4 |
| Meets requirements | 8.9 | 8.7 |
| NPS | 47.826087 | 51.359084 |
| Small Business | 36.4% | 28.3% |
| Mid-Market | 63.6% | 30.9% |
| Enterprise | 0.0% | 40.8% |
| Total page views | 136 | 1,378 |
| Total LLM citations | 353 | 9,683 |
Qiscus
Qiscus is a leading Omnichannel Customer Engagement Platform in Indonesia which operates as a B2B Software as a Service enterprise. Since its inception in Singapore, Qiscus has helped hundreds of clients from 23 industries in 19 countries, with 13 various use cases in its portfolio. Qiscus offers solutions to help companies embrace new expectations of excellent customer experience (CX) throughout every step of their customer journey.
Sprinklr Service
Sprinklr Service is an AI-native contact center platform built to deliver exceptional customer experiences across 30+ voice, social, and digital channels from one unified platform. Unlike modular or plugin-based tools, Sprinklr builds AI right into the foundation, so it can understand, analyze, and respond to conversations in real time across everything from X (formerly Twitter) and Instagram to email, chat, and voice.
- Ease of Use
- Features
- Helpful
- Efficiency
- Customer Support
- Simple