Qiscus vs. RingCentral Contact Center
A side-by-side comparison based on G2 review data.
| Metric | Qiscus | RingCentral Contact Center |
|---|---|---|
| Overall rating | 4.3 | 4.1 |
| Review count | 23 | 243 |
| Ease of use | 9.5 | 8.9 |
| Ease of setup | 8.9 | 8.8 |
| Quality of support | 8.7 | 8.3 |
| Meets requirements | 8.9 | 8.7 |
| NPS | 47.826087 | 43.697479 |
| Small Business | 36.4% | 50.2% |
| Mid-Market | 63.6% | 35.4% |
| Enterprise | 0.0% | 14.3% |
| Total page views | 136 | 2,667 |
| Total LLM citations | 353 | 8,954 |
Qiscus
Qiscus is a leading Omnichannel Customer Engagement Platform in Indonesia which operates as a B2B Software as a Service enterprise. Since its inception in Singapore, Qiscus has helped hundreds of clients from 23 industries in 19 countries, with 13 various use cases in its portfolio. Qiscus offers solutions to help companies embrace new expectations of excellent customer experience (CX) throughout every step of their customer journey.
RingCentral Contact Center
RINGCENTRAL CONTACT CENTER PRODUCT DESCRIPTION RingCentral Contact Center is an enterprise-grade cloud contact center solution designed to deploy and scale customer operations globally. Built for large-scale organizations that demand flexibility and high performance, the platform unifies enterprise communications and contact center capabilities to deliver effortless customer experiences across the entire customer journey. GLOBAL OMNICHANNEL ENGAGEMENT AND ADVANCED ROUTING RingCentral Contact Center enables businesses to connect with customers on voice and over 30 digital channels globally.
- Ease of Use
- Intuitive
- Helpful
- Efficiency
- Customer Support
- Communication