Qiscus vs. LiveAgent
A side-by-side comparison based on G2 review data.
| Metric | Qiscus | LiveAgent |
|---|---|---|
| Overall rating | 4.3 | 4.5 |
| Review count | 23 | 1,538 |
| Ease of use | 9.5 | 9.1 |
| Ease of setup | 8.9 | 8.9 |
| Quality of support | 8.7 | 9.2 |
| Meets requirements | 8.9 | 9.0 |
| NPS | 47.826087 | 69.277515 |
| Small Business | 36.4% | 66.6% |
| Mid-Market | 63.6% | 23.5% |
| Enterprise | 0.0% | 9.9% |
| Total page views | 136 | 1,682 |
| Total LLM citations | 353 | 13,109 |
Qiscus
Qiscus is a leading Omnichannel Customer Engagement Platform in Indonesia which operates as a B2B Software as a Service enterprise. Since its inception in Singapore, Qiscus has helped hundreds of clients from 23 industries in 19 countries, with 13 various use cases in its portfolio. Qiscus offers solutions to help companies embrace new expectations of excellent customer experience (CX) throughout every step of their customer journey.
LiveAgent
LiveAgent is an AI help desk for support teams. AI agents answer chats and handle tickets alongside your team, all in one shared inbox. Every plan includes AI with no per-resolution fees. Plans start at $15 per agent/month billed annually, with a 30-day free trial and no credit card required. LiveAgent ranks #3 of 9 CX agents in G2's AI Agent Evaluation, with 195 of 230 points. It is made by Quality Unit, founded in 2004. AI in every plan Every plan has the same AI features; plans differ in how many AI agents you can run (1, 5, 50 or unlimited).
- Ease of Use
- Features
- Customer Support
- Helpful
- Efficiency
- Simple