Qiscus vs. HubSpot Service Hub
A side-by-side comparison based on G2 review data.
| Metric | Qiscus | HubSpot Service Hub |
|---|---|---|
| Overall rating | 4.3 | 4.4 |
| Review count | 23 | 3,017 |
| Ease of use | 9.5 | 8.8 |
| Ease of setup | 8.9 | 8.5 |
| Quality of support | 8.7 | 8.9 |
| Meets requirements | 8.9 | 8.7 |
| NPS | 47.826087 | 59.01752 |
| Small Business | 36.4% | 59.5% |
| Mid-Market | 63.6% | 37.0% |
| Enterprise | 0.0% | 3.4% |
| Total page views | 136 | 3,631 |
| Total LLM citations | 353 | 72,551 |
Qiscus
Qiscus is a leading Omnichannel Customer Engagement Platform in Indonesia which operates as a B2B Software as a Service enterprise. Since its inception in Singapore, Qiscus has helped hundreds of clients from 23 industries in 19 countries, with 13 various use cases in its portfolio. Qiscus offers solutions to help companies embrace new expectations of excellent customer experience (CX) throughout every step of their customer journey.
HubSpot Service Hub
Service Hub delivers AI-powered customer service at scale by unifying customer insights, providing omnichannel support tools, and enabling efficient self-service options within a single platform. Core Value Proposition: Service Hub addresses three critical customer service challenges: scaling support teams without proportional headcount increases, maintaining service quality across multiple communication channels, and leveraging customer data to drive retention and growth.
- Ease of Use
- Features
- Helpful
- Case Management
- Efficiency
- Ticketing Management