Qiscus vs. Fin
A side-by-side comparison based on G2 review data.
| Metric | Qiscus | Fin |
|---|---|---|
| Overall rating | 4.3 | 4.5 |
| Review count | 23 | 3,941 |
| Ease of use | 9.5 | 9.0 |
| Ease of setup | 8.9 | 8.6 |
| Quality of support | 8.7 | 8.8 |
| Meets requirements | 8.9 | 8.9 |
| NPS | 47.826087 | 66.754967 |
| Small Business | 36.4% | 57.5% |
| Mid-Market | 63.6% | 37.9% |
| Enterprise | 0.0% | 4.6% |
| Total page views | 136 | 13,371 |
| Total LLM citations | 353 | 27,702 |
Qiscus
Qiscus is a leading Omnichannel Customer Engagement Platform in Indonesia which operates as a B2B Software as a Service enterprise. Since its inception in Singapore, Qiscus has helped hundreds of clients from 23 industries in 19 countries, with 13 various use cases in its portfolio. Qiscus offers solutions to help companies embrace new expectations of excellent customer experience (CX) throughout every step of their customer journey.
Fin
Fin is an AI Agent that helps CX teams deliver instant, accurate, & personalized experiences on any channel, in over 45 languages, 24/7. It is the highest-performing customer agent on the market, resolving 76% of queries on average across 12K+ customers, including highly complex, multi-step cases like refunds, account changes, or subscription issues. Fin connects into business systems, pulls customer data, and takes action in those systems – automatically resolving queries without needing a human.
- Helpful
- Ease of Use
- Features
- Efficiency
- Customer Support
- Automation