ServiceMax vs. ServiceNow Field Service Management
A side-by-side comparison based on G2 review data.
| Metric | ServiceMax | ServiceNow Field Service Management |
|---|---|---|
| Overall rating | 4.2 | 4.3 |
| Review count | 143 | 179 |
| Ease of use | 8.6 | 8.6 |
| Ease of setup | 8.4 | 8.4 |
| Quality of support | 8.3 | 8.8 |
| Meets requirements | 8.7 | 8.8 |
| NPS | 45.714286 | 51.445087 |
| Small Business | 25.4% | 27.7% |
| Mid-Market | 39.9% | 35.8% |
| Enterprise | 34.8% | 36.5% |
| Total page views | 477 | 1,960 |
| Total LLM citations | 4,106 | 11,402 |
ServiceMax
ServiceMax, a PTC technology, maximizes the lifecycle and value of critical assets and machines. ServiceMax keeps the world running with asset-centric field service management software. As a recognized leader in this space, ServiceMax mobile apps and cloud-based software provide a complete view of assets to field service teams. ServiceMax customers can optimize service operations by better managing the complexities of service, support faster growth, and run more profitable, outcome-centric businesses.
- Easy Communication
- Ease of Use
- Communication
- Scheduling Management
- Security
- Easy Access
ServiceNow Field Service Management
ServiceNow Field Service Management gives field service organizations one place to run the full job lifecycle — from work order creation through close-out — on a single platform and data model. Scheduling, dispatch, technician guidance, parts management, and contractor workflows all connect across customer service, field execution, asset management, and back-office settlement without manual re-entry between systems.
- Real-Time Data
- Scheduling Management
- Ease of Use
- Easy Integration
- Integrations
- Data Management