G2 Vendor Directory

ServiceMax vs. Service Fusion

A side-by-side comparison based on G2 review data.

MetricServiceMax

by PTC

Service Fusion

by EverCommerce

Overall rating4.24.1
Review count143124
Ease of use8.68.8
Ease of setup8.48.2
Quality of support8.38.6
Meets requirements8.78.5
NPS45.71428636.585366
Small Business25.4%83.5%
Mid-Market39.9%13.2%
Enterprise34.8%3.3%
Total page views477880
Total LLM citations4,10610,616

ServiceMax

ServiceMax, a PTC technology, maximizes the lifecycle and value of critical assets and machines. ServiceMax keeps the world running with asset-centric field service management software. As a recognized leader in this space, ServiceMax mobile apps and cloud-based software provide a complete view of assets to field service teams. ServiceMax customers can optimize service operations by better managing the complexities of service, support faster growth, and run more profitable, outcome-centric businesses.

Pros

  • Easy Communication
  • Ease of Use
  • Communication
  • Scheduling Management
  • Security
  • Easy Access

Service Fusion

Service Fusion provides field service software built for trade contractors to manage service fleets, optimize scheduling, and speed up invoicing without per-user fees. Built for service companies that have outgrown spreadsheets, paper forms, and disconnected tools, Service Fusion brings scheduling, dispatching, estimates, invoices, payments, technician management, job costing, and QuickBooks integration into one easy-to-use system. Office teams get clearer visibility and control, while technicians get a mobile app that keeps job details, updates, and payment collection moving in the field.

Pros

  • Ease of Use
  • Customer Support
  • Features
  • Positive Experience
  • Invoicing
  • Pricing