ServiceMax vs. Salesforce Field Service and Operations
A side-by-side comparison based on G2 review data.
| Metric | ServiceMax | Salesforce Field Service and Operations |
|---|---|---|
| Overall rating | 4.2 | 4.3 |
| Review count | 143 | 1,253 |
| Ease of use | 8.6 | 8.6 |
| Ease of setup | 8.4 | 8.1 |
| Quality of support | 8.3 | 8.8 |
| Meets requirements | 8.7 | 8.8 |
| NPS | 45.714286 | 53.002611 |
| Small Business | 25.4% | 22.7% |
| Mid-Market | 39.9% | 41.7% |
| Enterprise | 34.8% | 35.5% |
| Total page views | 477 | 3,757 |
| Total LLM citations | 4,106 | 8,871 |
ServiceMax
ServiceMax, a PTC technology, maximizes the lifecycle and value of critical assets and machines. ServiceMax keeps the world running with asset-centric field service management software. As a recognized leader in this space, ServiceMax mobile apps and cloud-based software provide a complete view of assets to field service teams. ServiceMax customers can optimize service operations by better managing the complexities of service, support faster growth, and run more profitable, outcome-centric businesses.
- Easy Communication
- Ease of Use
- Communication
- Scheduling Management
- Security
- Easy Access
Salesforce Field Service and Operations
Salesforce Field Service is the leading AI platform powering field service. With AI-powered insights and tools, you can enable the delivery of exceptional field experiences, boost productivity for mobile workers, and enable continuous improvement in field service operations. With an emphasis on time to value, we help you find success now and power the workforce of tomorrow. - Redefine how your customers engage: Increase customer satisfaction with online appointment booking, real-time visual remote assistance all built into AI-powered support.
- Ease of Use
- Scheduling Management
- Easy Integration
- Real-Time Data
- Integrations
- Data Management