ProProfs Chat vs. Smartsupp
A side-by-side comparison based on G2 review data.
| Metric | ProProfs Chat | Smartsupp |
|---|---|---|
| Overall rating | 4.5 | 4.7 |
| Review count | 35 | 1,081 |
| Ease of use | 9.1 | 9.3 |
| Ease of setup | 8.7 | 9.3 |
| Quality of support | 8.9 | 9.0 |
| Meets requirements | 8.5 | 9.1 |
| NPS | 80 | 78.942014 |
| Small Business | 51.4% | 96.2% |
| Mid-Market | 31.4% | 3.2% |
| Enterprise | 17.1% | 0.7% |
| Total page views | 241 | 5,101 |
| Total LLM citations | 190 | 4,923 |
ProProfs Chat
ProProfs Chat is a live chat and AI customer service agent platform built for instant, automated support, helping businesses engage website visitors, resolve queries in real time, and stay available around the clock without adding headcount. Teams use it to combine live chat, AI-driven automation, and omnichannel messaging in one workspace, reducing response times and ticket volume along the way.
Smartsupp
Smartsupp helps businesses grow online sales with advanced AI Shopping Assistants, live chat, multichannel solution and automated workflows. We offer everything you need to grow your online sales: an easy-to-use platform powered with AI, chatbots with various skills and templates, live chat... and much much more you can use to engage your visitors at the right time and convert them into loyal customers in no time. Smartsupp is one of the leading and most trusted chat and chatbot solutions in the world, currently helping over 100,000 webshops and websites.
- Ease of Use
- Easy Setup
- Helpful
- Features
- Intuitive
- Simple