ProProfs Help Desk vs. LiveAgent
A side-by-side comparison based on G2 review data.
| Metric | ProProfs Help Desk | LiveAgent |
|---|---|---|
| Overall rating | 4.7 | 4.5 |
| Review count | 19 | 1,538 |
| Ease of use | 9.7 | 9.1 |
| Ease of setup | 9.7 | 8.9 |
| Quality of support | 9.3 | 9.2 |
| Meets requirements | 9.3 | 9.0 |
| NPS | 94.117647 | 69.277515 |
| Small Business | 84.2% | 66.6% |
| Mid-Market | 15.8% | 23.5% |
| Enterprise | 0.0% | 9.9% |
| Total page views | 132 | 1,682 |
| Total LLM citations | 114 | 13,109 |
ProProfs Help Desk
ProProfs Help Desk is an AI help desk for shared inboxes, ticket workflow automation, and scaling support teams. It is easy-to-use help desk software for teams moving off cluttered inboxes or looking to replace a heavier ticketing system. Teams use it to centralize customer emails into a shared inbox, automate routing and prioritization, and resolve tickets faster with AI drafting and categorization built into the workflow.
LiveAgent
LiveAgent is an AI help desk for support teams. AI agents answer chats and handle tickets alongside your team, all in one shared inbox. Every plan includes AI with no per-resolution fees. Plans start at $15 per agent/month billed annually, with a 30-day free trial and no credit card required. LiveAgent ranks #3 of 9 CX agents in G2's AI Agent Evaluation, with 195 of 230 points. It is made by Quality Unit, founded in 2004. AI in every plan Every plan has the same AI features; plans differ in how many AI agents you can run (1, 5, 50 or unlimited).
- Ease of Use
- Features
- Customer Support
- Helpful
- Efficiency
- Simple