G2 Vendor Directory

Phone2 vs. Zoom Phone

A side-by-side comparison based on G2 review data.

MetricPhone2

by Phone2

Zoom Phone

by Zoom

Overall rating3.94.6
Review count182,683
Ease of use8.69.4
Ease of setup9.29.2
Quality of support8.08.9
Meets requirements8.09.4
NPS38.88888976.928896
Small Business100.0%51.8%
Mid-Market0.0%33.4%
Enterprise0.0%14.9%
Total page views3843,417
Total LLM citations31217,676

Phone2

Trusted by 11,000+ businesses, Phone2 brings your team's calls, texts, and contacts into one app — so you never miss a customer and always look professional. One number your whole team can share. Everyone calls and texts from the same business line. Shared inboxes, internal notes, and full conversation history give your team the context to respond fast — without asking customers to repeat themselves. Never miss another call. Phone2's AI receptionist answers 24/7, captures caller details, and routes to the right person instantly. When your team is busy, AI handles it.

Pros

    Zoom Phone

    The AI-first cloud phone system built for modern work. Zoom Phone brings reliable calling, collaboration, and AI together in one simple app that keeps teams connected, from wherever they work. With AI Companion included, teams get instant summaries, prioritized voicemails, and actionable next steps to stay productive without the busywork. Built on Zoom’s trusted platform, Zoom Phone delivers 99.999% uptime, global coverage in 49+ countries, and flexible Bring Your Own Carrier (BYOC) options. Compliance is built-in, including HIPAA, GDPR, and FedRAMP.

    Pros

    • Ease of Use
    • Video Conferencing
    • Reliability
    • Easy Communication
    • Video Quality
    • Features