Phone2 vs. Zoom Phone
A side-by-side comparison based on G2 review data.
| Metric | Phone2 | Zoom Phone |
|---|---|---|
| Overall rating | 3.9 | 4.6 |
| Review count | 18 | 2,683 |
| Ease of use | 8.6 | 9.4 |
| Ease of setup | 9.2 | 9.2 |
| Quality of support | 8.0 | 8.9 |
| Meets requirements | 8.0 | 9.4 |
| NPS | 38.888889 | 76.928896 |
| Small Business | 100.0% | 51.8% |
| Mid-Market | 0.0% | 33.4% |
| Enterprise | 0.0% | 14.9% |
| Total page views | 384 | 3,417 |
| Total LLM citations | 312 | 17,676 |
Phone2
Trusted by 11,000+ businesses, Phone2 brings your team's calls, texts, and contacts into one app — so you never miss a customer and always look professional. One number your whole team can share. Everyone calls and texts from the same business line. Shared inboxes, internal notes, and full conversation history give your team the context to respond fast — without asking customers to repeat themselves. Never miss another call. Phone2's AI receptionist answers 24/7, captures caller details, and routes to the right person instantly. When your team is busy, AI handles it.
Zoom Phone
The AI-first cloud phone system built for modern work. Zoom Phone brings reliable calling, collaboration, and AI together in one simple app that keeps teams connected, from wherever they work. With AI Companion included, teams get instant summaries, prioritized voicemails, and actionable next steps to stay productive without the busywork. Built on Zoom’s trusted platform, Zoom Phone delivers 99.999% uptime, global coverage in 49+ countries, and flexible Bring Your Own Carrier (BYOC) options. Compliance is built-in, including HIPAA, GDPR, and FedRAMP.
- Ease of Use
- Video Conferencing
- Reliability
- Easy Communication
- Video Quality
- Features