G2 Vendor Directory

Phone2 vs. Dialpad Connect

A side-by-side comparison based on G2 review data.

MetricPhone2

by Phone2

Dialpad Connect

by Dialpad

Overall rating3.94.4
Review count184,216
Ease of use8.69.2
Ease of setup9.29.1
Quality of support8.08.7
Meets requirements8.09.1
NPS38.88888958.479388
Small Business100.0%57.6%
Mid-Market0.0%32.8%
Enterprise0.0%9.6%
Total page views3843,520
Total LLM citations31220,955

Phone2

Trusted by 11,000+ businesses, Phone2 brings your team's calls, texts, and contacts into one app — so you never miss a customer and always look professional. One number your whole team can share. Everyone calls and texts from the same business line. Shared inboxes, internal notes, and full conversation history give your team the context to respond fast — without asking customers to repeat themselves. Never miss another call. Phone2's AI receptionist answers 24/7, captures caller details, and routes to the right person instantly. When your team is busy, AI handles it.

Pros

    Dialpad Connect

    Dialpad Connect is an AI-native business communications solution that brings calling, messaging, and meetings together in one app, with real-time AI insights built in to enhance every interaction. With Dialpad Connect, you can: - Call, message, and meet in a single app - Seamlessly switch between devices - Focus on the conversation with real-time call transcriptions, AI summaries, and action items

    Pros

    • Ease of Use
    • Call Management
    • Helpful
    • Call Recording
    • Features
    • Voice Transcription