G2 Vendor Directory

Phone2 vs. 8x8 Work

A side-by-side comparison based on G2 review data.

MetricPhone2

by Phone2

8x8 Work

by 8x8

Overall rating3.94.2
Review count18942
Ease of use8.68.8
Ease of setup9.28.6
Quality of support8.08.4
Meets requirements8.08.8
NPS38.88888947.123894
Small Business100.0%54.6%
Mid-Market0.0%35.1%
Enterprise0.0%10.3%
Total page views3841,840
Total LLM citations3124,153

Phone2

Trusted by 11,000+ businesses, Phone2 brings your team's calls, texts, and contacts into one app — so you never miss a customer and always look professional. One number your whole team can share. Everyone calls and texts from the same business line. Shared inboxes, internal notes, and full conversation history give your team the context to respond fast — without asking customers to repeat themselves. Never miss another call. Phone2's AI receptionist answers 24/7, captures caller details, and routes to the right person instantly. When your team is busy, AI handles it.

Pros

    8x8 Work

    8x8 Work – Business Phone System + VoIP, Video, and Messaging in One App 8x8 Work is a modern business phone system that unifies VoIP calling, video conferencing, and team messaging into one secure, reliable platform. Built for today’s hybrid workplace, 8x8 Work helps businesses streamline communication, boost productivity, and reduce IT complexity.

    Pros

    • Ease of Use
    • Easy Communication
    • Reliability
    • Customer Support
    • Features
    • Simple