G2 Vendor Directory

Backstory vs. Hook

A side-by-side comparison based on G2 review data.

MetricBackstory

by Backstory

Hook

by Hook

Overall rating4.54.7
Review count63053
Ease of use9.09.2
Ease of setup8.68.8
Quality of support9.29.7
Meets requirements8.98.8
NPS67.71004984.90566
Small Business10.7%3.8%
Mid-Market35.0%84.9%
Enterprise54.4%11.3%
Total page views1,018606
Total LLM citations2,7752,454

Backstory

Backstory (formerly People.ai) is the Revenue Answers Platform for GTM leaders. Revenue leaders ask the same questions every day: Is this deal real? Where's my risk? What do I focus on next? Backstory gives you straight answers - grounded in 100% of actual revenue activity, not CRM guesses. With more than a decade of training AI models on billions of sales interactions, Backstory connects every signal to the right accounts and opportunities and delivers answers where you already work - whether that's your CRM, Claude, Copilot, or other AI tools you already use.

Pros

  • Helpful
  • Customer Support
  • Ease of Use
  • Intuitive
  • Easy Setup
  • Customization

Hook

Hook enables businesses to grow revenue from their customers using data. We help revenue teams forecast their growth, focus their time and act faster. We monitor all aspects of how your customers engage with your team and product to know when things are going well, and when things aren't going as expected. Hook helps your team to take action by triggering engagement through emails and nudges, and we measure what works. Through predictive machine learning, we take the guesswork out of your day to day and focus your time where it matters most.

Pros

  • Visibility
  • Reporting
  • Intuitive
  • Insights
  • User Interface
  • Proactivity