G2 Vendor Directory

Pendo vs. WalkMe

A side-by-side comparison based on G2 review data.

MetricPendo

by Pendo.io

WalkMe

by SAP

Overall rating4.44.6
Review count1,825584
Ease of use8.48.6
Ease of setup8.28.4
Quality of support8.79.0
Meets requirements8.78.9
NPS64.2461272.996516
Small Business17.6%12.3%
Mid-Market61.1%27.1%
Enterprise21.3%60.6%
Total page views3,5992,013
Total LLM citations21,5257,906

Pendo

Pendo is the most powerful way for product builders to drive adoption, keep customers, and grow revenue from what they ship, no matter where or how they work. Pendo tracks and analyzes what users do, what they say, and how a product or agent performs, all in a single system, giving builders complete product context. That context enables Pendo to deliver detailed product and user insights, make or suggest the right fix, design the most impactful user guidance, or identify what to build next.

Pros

  • Ease of Use
  • Insights
  • Analytics
  • Features
  • Positive Experience
  • Helpful

WalkMe

WalkMe, an SAP company, is the critical layer that makes enterprise AI work. Copilots and AI agents are powerful, but incomplete. They can't see what's on an employee's screen, move across applications, or act where work actually happens. WalkMe can. Built on over a decade of experience in enterprise deployments, WalkMe gives AI the real-time context, cross-application reach, and workflow execution it needs to deliver results. WalkMe helps organizations adapt faster, make better decisions, and build a workforce that learns continuously.

Pros

  • Ease of Use
  • Helpful
  • Customer Support
  • Features
  • Training
  • Positive Experience