Pendo vs. OnScreen Guidance
A side-by-side comparison based on G2 review data.
| Metric | Pendo | OnScreen Guidance |
|---|---|---|
| Overall rating | 4.4 | 4.6 |
| Review count | 1,825 | 17 |
| Ease of use | 8.4 | 9.5 |
| Ease of setup | 8.2 | 9.6 |
| Quality of support | 8.7 | 9.7 |
| Meets requirements | 8.7 | 9.2 |
| NPS | 64.24612 | 73.333333 |
| Small Business | 17.6% | 47.1% |
| Mid-Market | 61.1% | 41.2% |
| Enterprise | 21.3% | 11.8% |
| Total page views | 3,599 | 41 |
| Total LLM citations | 21,525 | 2 |
Pendo
Pendo is the most powerful way for product builders to drive adoption, keep customers, and grow revenue from what they ship, no matter where or how they work. Pendo tracks and analyzes what users do, what they say, and how a product or agent performs, all in a single system, giving builders complete product context. That context enables Pendo to deliver detailed product and user insights, make or suggest the right fix, design the most impactful user guidance, or identify what to build next.
- Ease of Use
- Insights
- Analytics
- Features
- Positive Experience
- Helpful
OnScreen Guidance
OnScreen Guidance by Confirm (formerly Learning Pool) OnScreen Guidance is a digital adoption platform (DAP) that helps organizations guide employees through software and workflows, with support available directly where they work. Software adoption doesn’t end when employees log in. They need to know what to do, how to do it, and how to keep moving when workflows change. OnScreen Guidance puts interactive guidance, contextual support, and process documentation directly into web-based applications.