G2 Vendor Directory

PBXware vs. Zoom Workplace

A side-by-side comparison based on G2 review data.

MetricPBXware

by Bicom Systems

Zoom Workplace

by Zoom

Overall rating4.54.5
Review count2656,430
Ease of use8.99.2
Ease of setup8.99.2
Quality of support9.28.9
Meets requirements8.99.3
NPS7671.13377
Small Business60.9%50.8%
Mid-Market39.1%31.4%
Enterprise0.0%17.8%
Total page views31326,539
Total LLM citations432180,152

PBXware

PBXware is the world’s first and most mature IP PBX Professional Open Standards Turnkey Telephony Platform. Since 2004, PBXware has deployed flexible, reliable, and scalable Next Generation Communication Systems and VoIP solutions to Small and Medium sized Businesses (SMBs), enterprises, Internet Telephony Service Providers (ITSPs), Call Centers and governments worldwide by combining the most advanced of the latest technologies.

Pros

  • Ease of Use
  • Reliability
  • Flexibility
  • Helpful
  • Feature Abundance
  • Easy Integration

Zoom Workplace

Goodbye app overload. Hello effortless work. Work can be complicated. Your tools shouldn't be. Zoom Workplace connects all the ways you collaborate — from meetings to docs to chat and more — with built-in AI and seamless integrations that help teams focus and work flawlessly. Zoom Communications: Unified, Effortless Connection for Modern Work Bring every way your teams communicate—meetings, chat, calls, email, and appointment booking—into one seamless experience. With Zoom, collaboration happens faster and more naturally across channels, without switching apps or losing context.

Pros

  • Ease of Use
  • Video Conferencing
  • Reliability
  • Video Quality
  • Features
  • Screen Sharing