G2 Vendor Directory

PBXware vs. Rocket.Chat

A side-by-side comparison based on G2 review data.

MetricPBXware

by Bicom Systems

Rocket.Chat

by Rocket.Chat Technologies

Overall rating4.54.2
Review count26373
Ease of use8.98.9
Ease of setup8.98.5
Quality of support9.28.3
Meets requirements8.98.8
NPS7646.397695
Small Business60.9%36.7%
Mid-Market39.1%49.2%
Enterprise0.0%14.1%
Total page views3131,118
Total LLM citations43217,074

PBXware

PBXware is the world’s first and most mature IP PBX Professional Open Standards Turnkey Telephony Platform. Since 2004, PBXware has deployed flexible, reliable, and scalable Next Generation Communication Systems and VoIP solutions to Small and Medium sized Businesses (SMBs), enterprises, Internet Telephony Service Providers (ITSPs), Call Centers and governments worldwide by combining the most advanced of the latest technologies.

Pros

  • Ease of Use
  • Reliability
  • Flexibility
  • Helpful
  • Feature Abundance
  • Easy Integration

Rocket.Chat

Trusted by the world's most critical organizations, Rocket.Chat Secure CommsOS® is built for high-consequence environments to deliver decision advantage: the ability to work together, verify access continuously, and keep every action auditable across agencies, borders, classification levels, and connected systems. It federates natively across protocols like Matrix and XMPP, so partners never have to adopt your system to work with you. Deploy anywhere — self-hosted, air-gapped, or in a sovereign cloud — for chat, voice, video, and governed AI agents, entirely under your control.

Pros

  • Ease of Use
  • Features
  • Easy Communication
  • Communication
  • Security
  • Customization