G2 Vendor Directory

PBXware vs. GoTo Connect

A side-by-side comparison based on G2 review data.

MetricPBXware

by Bicom Systems

GoTo Connect

by GoTo

Overall rating4.54.4
Review count261,422
Ease of use8.99.1
Ease of setup8.98.9
Quality of support9.29.0
Meets requirements8.99.2
NPS7665.425913
Small Business60.9%70.8%
Mid-Market39.1%24.6%
Enterprise0.0%4.6%
Total page views3132,301
Total LLM citations43212,252

PBXware

PBXware is the world’s first and most mature IP PBX Professional Open Standards Turnkey Telephony Platform. Since 2004, PBXware has deployed flexible, reliable, and scalable Next Generation Communication Systems and VoIP solutions to Small and Medium sized Businesses (SMBs), enterprises, Internet Telephony Service Providers (ITSPs), Call Centers and governments worldwide by combining the most advanced of the latest technologies.

Pros

  • Ease of Use
  • Reliability
  • Flexibility
  • Helpful
  • Feature Abundance
  • Easy Integration

GoTo Connect

GoTo Connect is the ultimate business communications solution for small, midsize, and multi-location organizations, delivering powerful cloud-based voice, video, and messaging—plus advanced features—all in one seamless platform. Our award-winning, all-in-one system is simple to deploy, manage, and scale, empowering teams to connect right away. With AI-driven tools like AI Receptionist, robust cloud infrastructure, and deep integrations, GoTo Connect streamlines communication, boosts productivity, and drives seamless collaboration.

Pros

  • Ease of Use
  • Customer Support
  • Reliability
  • Easy Setup
  • Features
  • User Interface