PBXware vs. Five9 Intelligent Cloud Contact Center Platform
A side-by-side comparison based on G2 review data.
| Metric | PBXware | Five9 Intelligent Cloud Contact Center Platform |
|---|---|---|
| Overall rating | 4.5 | 4.1 |
| Review count | 26 | 625 |
| Ease of use | 8.9 | 8.7 |
| Ease of setup | 8.9 | 8.3 |
| Quality of support | 9.2 | 8.5 |
| Meets requirements | 8.9 | 8.6 |
| NPS | 76 | 41.225166 |
| Small Business | 60.9% | 23.8% |
| Mid-Market | 39.1% | 56.5% |
| Enterprise | 0.0% | 19.7% |
| Total page views | 313 | 2,335 |
| Total LLM citations | 432 | 18,550 |
PBXware
PBXware is the world’s first and most mature IP PBX Professional Open Standards Turnkey Telephony Platform. Since 2004, PBXware has deployed flexible, reliable, and scalable Next Generation Communication Systems and VoIP solutions to Small and Medium sized Businesses (SMBs), enterprises, Internet Telephony Service Providers (ITSPs), Call Centers and governments worldwide by combining the most advanced of the latest technologies.
- Ease of Use
- Reliability
- Flexibility
- Helpful
- Feature Abundance
- Easy Integration
Five9 Intelligent Cloud Contact Center Platform
Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves organizations across industries looking to transform customer experiences through intelligent, personalized interactions. With over 1,400 partners globally and 2,700 employees, Five9 combines deep CX expertise with innovative technology to help brands deliver better business outcomes.
- Ease of Use
- Customer Support
- Helpful
- Features
- Efficiency
- Easy Setup