Oracle Service Cloud (formerly RightNow) vs. Yoizen Omnichannel CX Platform
A side-by-side comparison based on G2 review data.
| Metric | Oracle Service Cloud (formerly RightNow) | Yoizen Omnichannel CX Platform |
|---|---|---|
| Overall rating | 3.9 | 4.6 |
| Review count | 134 | 28 |
| Ease of use | 8.2 | 8.8 |
| Ease of setup | 7.3 | 8.5 |
| Quality of support | 7.8 | 8.7 |
| Meets requirements | 8.5 | 8.9 |
| NPS | 20.353982 | 78.571429 |
| Small Business | 6.8% | 14.3% |
| Mid-Market | 37.1% | 28.6% |
| Enterprise | 56.1% | 57.1% |
| Total page views | 175 | 173 |
| Total LLM citations | 1,079 | 276 |
Oracle Service Cloud (formerly RightNow)
Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.
- Ease of Use
- Tracking
- Easy Setup
- Time-saving
- Call Management
- Quick Setup
Yoizen Omnichannel CX Platform
Yoizen helps leading companies create conversational, customer-centric digital experiences to grow their business. Our SaaS omnichannel platform and bot building solution, powered by AI enable businesses to automate marketing, sales and customer service on multiple digital channels and messaging apps, such as: WhatsApp, Social Media, Email, Web Chat, Apple and Google Messaging, Google My Business, and more!