Oracle Service Cloud (formerly RightNow) vs. Sprinklr Service
A side-by-side comparison based on G2 review data.
| Metric | Oracle Service Cloud (formerly RightNow) | Sprinklr Service |
|---|---|---|
| Overall rating | 3.9 | 4.3 |
| Review count | 134 | 773 |
| Ease of use | 8.2 | 8.5 |
| Ease of setup | 7.3 | 8.3 |
| Quality of support | 7.8 | 8.4 |
| Meets requirements | 8.5 | 8.7 |
| NPS | 20.353982 | 51.359084 |
| Small Business | 6.8% | 28.3% |
| Mid-Market | 37.1% | 30.9% |
| Enterprise | 56.1% | 40.8% |
| Total page views | 175 | 1,378 |
| Total LLM citations | 1,079 | 9,683 |
Oracle Service Cloud (formerly RightNow)
Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.
- Ease of Use
- Tracking
- Easy Setup
- Time-saving
- Call Management
- Quick Setup
Sprinklr Service
Sprinklr Service is an AI-native contact center platform built to deliver exceptional customer experiences across 30+ voice, social, and digital channels from one unified platform. Unlike modular or plugin-based tools, Sprinklr builds AI right into the foundation, so it can understand, analyze, and respond to conversations in real time across everything from X (formerly Twitter) and Instagram to email, chat, and voice.
- Ease of Use
- Features
- Helpful
- Efficiency
- Customer Support
- Simple