Oracle Service Cloud (formerly RightNow) vs. RingCentral Contact Center
A side-by-side comparison based on G2 review data.
| Metric | Oracle Service Cloud (formerly RightNow) | RingCentral Contact Center |
|---|---|---|
| Overall rating | 3.9 | 4.1 |
| Review count | 134 | 243 |
| Ease of use | 8.2 | 8.9 |
| Ease of setup | 7.3 | 8.8 |
| Quality of support | 7.8 | 8.3 |
| Meets requirements | 8.5 | 8.7 |
| NPS | 20.353982 | 43.697479 |
| Small Business | 6.8% | 50.2% |
| Mid-Market | 37.1% | 35.4% |
| Enterprise | 56.1% | 14.3% |
| Total page views | 175 | 2,667 |
| Total LLM citations | 1,079 | 8,954 |
Oracle Service Cloud (formerly RightNow)
Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.
- Ease of Use
- Tracking
- Easy Setup
- Time-saving
- Call Management
- Quick Setup
RingCentral Contact Center
RINGCENTRAL CONTACT CENTER PRODUCT DESCRIPTION RingCentral Contact Center is an enterprise-grade cloud contact center solution designed to deploy and scale customer operations globally. Built for large-scale organizations that demand flexibility and high performance, the platform unifies enterprise communications and contact center capabilities to deliver effortless customer experiences across the entire customer journey. GLOBAL OMNICHANNEL ENGAGEMENT AND ADVANCED ROUTING RingCentral Contact Center enables businesses to connect with customers on voice and over 30 digital channels globally.
- Ease of Use
- Intuitive
- Helpful
- Efficiency
- Customer Support
- Communication