Oracle Service Cloud (formerly RightNow) vs. Re:amaze
A side-by-side comparison based on G2 review data.
| Metric | Oracle Service Cloud (formerly RightNow) | Re:amaze |
|---|---|---|
| Overall rating | 3.9 | 4.6 |
| Review count | 134 | 140 |
| Ease of use | 8.2 | 9.2 |
| Ease of setup | 7.3 | 9.1 |
| Quality of support | 7.8 | 9.5 |
| Meets requirements | 8.5 | 9.3 |
| NPS | 20.353982 | 75.182482 |
| Small Business | 6.8% | 80.7% |
| Mid-Market | 37.1% | 17.1% |
| Enterprise | 56.1% | 2.1% |
| Total page views | 175 | 751 |
| Total LLM citations | 1,079 | 2,692 |
Oracle Service Cloud (formerly RightNow)
Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.
- Ease of Use
- Tracking
- Easy Setup
- Time-saving
- Call Management
- Quick Setup
Re:amaze
Re:amaze is a helpdesk and customer messaging platform designed for websites, stores, and apps. Use Re:amaze to provide exceptional customer support through live chat, email, social media, mobile SMS/MMS, VOIP, and FAQ Knowledge Bases. Businesses of all shapes and sizes also rely on Re:amaze for sales and marketing automation using features such as Re:amaze Cues (a way to automatically message online customers), Re:amaze Chatbots, Re:amaze Live Dashboard (to monitor online customer activity in real time), and send customer satisfaction surveys (to gauge service quality and gather feedback).
- Flexibility
- Customer Support