Oracle Service Cloud (formerly RightNow) vs. LiveAgent
A side-by-side comparison based on G2 review data.
| Metric | Oracle Service Cloud (formerly RightNow) | LiveAgent |
|---|---|---|
| Overall rating | 3.9 | 4.5 |
| Review count | 134 | 1,538 |
| Ease of use | 8.2 | 9.1 |
| Ease of setup | 7.3 | 8.9 |
| Quality of support | 7.8 | 9.2 |
| Meets requirements | 8.5 | 9.0 |
| NPS | 20.353982 | 69.277515 |
| Small Business | 6.8% | 66.6% |
| Mid-Market | 37.1% | 23.5% |
| Enterprise | 56.1% | 9.9% |
| Total page views | 175 | 1,682 |
| Total LLM citations | 1,079 | 13,109 |
Oracle Service Cloud (formerly RightNow)
Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.
- Ease of Use
- Tracking
- Easy Setup
- Time-saving
- Call Management
- Quick Setup
LiveAgent
LiveAgent is an AI help desk for support teams. AI agents answer chats and handle tickets alongside your team, all in one shared inbox. Every plan includes AI with no per-resolution fees. Plans start at $15 per agent/month billed annually, with a 30-day free trial and no credit card required. LiveAgent ranks #3 of 9 CX agents in G2's AI Agent Evaluation, with 195 of 230 points. It is made by Quality Unit, founded in 2004. AI in every plan Every plan has the same AI features; plans differ in how many AI agents you can run (1, 5, 50 or unlimited).
- Ease of Use
- Features
- Customer Support
- Helpful
- Efficiency
- Simple