Oracle Service Cloud (formerly RightNow) vs. HubSpot Service Hub
A side-by-side comparison based on G2 review data.
| Metric | Oracle Service Cloud (formerly RightNow) | HubSpot Service Hub |
|---|---|---|
| Overall rating | 3.9 | 4.4 |
| Review count | 134 | 3,017 |
| Ease of use | 8.2 | 8.8 |
| Ease of setup | 7.3 | 8.5 |
| Quality of support | 7.8 | 8.9 |
| Meets requirements | 8.5 | 8.7 |
| NPS | 20.353982 | 59.01752 |
| Small Business | 6.8% | 59.5% |
| Mid-Market | 37.1% | 37.0% |
| Enterprise | 56.1% | 3.4% |
| Total page views | 175 | 3,631 |
| Total LLM citations | 1,079 | 72,551 |
Oracle Service Cloud (formerly RightNow)
Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.
- Ease of Use
- Tracking
- Easy Setup
- Time-saving
- Call Management
- Quick Setup
HubSpot Service Hub
Service Hub delivers AI-powered customer service at scale by unifying customer insights, providing omnichannel support tools, and enabling efficient self-service options within a single platform. Core Value Proposition: Service Hub addresses three critical customer service challenges: scaling support teams without proportional headcount increases, maintaining service quality across multiple communication channels, and leveraging customer data to drive retention and growth.
- Ease of Use
- Features
- Helpful
- Case Management
- Efficiency
- Ticketing Management