Oracle Service Cloud (formerly RightNow) vs. Five9 Intelligent Cloud Contact Center Platform
A side-by-side comparison based on G2 review data.
| Metric | Oracle Service Cloud (formerly RightNow) | Five9 Intelligent Cloud Contact Center Platform |
|---|---|---|
| Overall rating | 3.9 | 4.1 |
| Review count | 134 | 625 |
| Ease of use | 8.2 | 8.7 |
| Ease of setup | 7.3 | 8.3 |
| Quality of support | 7.8 | 8.5 |
| Meets requirements | 8.5 | 8.6 |
| NPS | 20.353982 | 41.225166 |
| Small Business | 6.8% | 23.8% |
| Mid-Market | 37.1% | 56.5% |
| Enterprise | 56.1% | 19.7% |
| Total page views | 175 | 2,335 |
| Total LLM citations | 1,079 | 18,550 |
Oracle Service Cloud (formerly RightNow)
Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.
- Ease of Use
- Tracking
- Easy Setup
- Time-saving
- Call Management
- Quick Setup
Five9 Intelligent Cloud Contact Center Platform
Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves organizations across industries looking to transform customer experiences through intelligent, personalized interactions. With over 1,400 partners globally and 2,700 employees, Five9 combines deep CX expertise with innovative technology to help brands deliver better business outcomes.
- Ease of Use
- Customer Support
- Helpful
- Features
- Efficiency
- Easy Setup