Oracle Service Cloud (formerly RightNow) vs. 8x8 Contact Center
A side-by-side comparison based on G2 review data.
| Metric | Oracle Service Cloud (formerly RightNow) | 8x8 Contact Center |
|---|---|---|
| Overall rating | 3.9 | 4.1 |
| Review count | 134 | 262 |
| Ease of use | 8.2 | 8.5 |
| Ease of setup | 7.3 | 8.1 |
| Quality of support | 7.8 | 8.4 |
| Meets requirements | 8.5 | 8.7 |
| NPS | 20.353982 | 39.516129 |
| Small Business | 6.8% | 37.7% |
| Mid-Market | 37.1% | 54.5% |
| Enterprise | 56.1% | 7.8% |
| Total page views | 175 | 1,136 |
| Total LLM citations | 1,079 | 4,289 |
Oracle Service Cloud (formerly RightNow)
Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.
- Ease of Use
- Tracking
- Easy Setup
- Time-saving
- Call Management
- Quick Setup
8x8 Contact Center
8x8 Contact Center is a cloud-based, AI-powered platform designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. It empowers organizations with intelligent self-service automation, real-time guidance and analytics, and deep CRM integrations to elevate customer experience (CX) and boost operational efficiency. The solution supports seamless omnichannel engagement, enabling agents to deliver consistent, personalized service from a single interface.
- Ease of Use
- Helpful
- Customer Support
- Features
- Efficiency
- Intuitive