Oracle IT Service Management Suite vs. Xurrent ITSM
A side-by-side comparison based on G2 review data.
| Metric | Oracle IT Service Management Suite | Xurrent ITSM |
|---|---|---|
| Overall rating | 4.1 | 4.6 |
| Review count | 37 | 87 |
| Ease of use | 8.2 | 9.2 |
| Ease of setup | 8.3 | 8.9 |
| Quality of support | 8.2 | 9.2 |
| Meets requirements | 8.6 | 9.0 |
| NPS | 28.571429 | 77.108434 |
| Small Business | 13.5% | 18.8% |
| Mid-Market | 21.6% | 29.4% |
| Enterprise | 64.9% | 51.8% |
| Total page views | 105 | 294 |
| Total LLM citations | 99 | 888 |
Oracle IT Service Management Suite
Oracle IT Service Management (ITSM) Suite is an integrated solution that powers information-driven business excellence that can address and comprehensively manage the business of IT across their enterprises, innovate in response to volatile market conditions, and align services to business operations across global networks.
Xurrent ITSM
Xurrent is an AI-powered service and operations management platform that unifies ITSM, IT operations, and incident management on a single system of record. With an always-on AI fabric and deep automation, Xurrent helps teams eliminate silos, reduce MTTR, and keep the business running smoothly.
- Ease of Use
- Features
- Intuitive
- User Interface
- Efficiency
- Implementation Ease