G2 Vendor Directory

Oracle IT Service Management Suite

by Oracle

37

Reviews

4.1

Star rating

#28

Rank in Enterprise IT Management

Pros and cons

Pros

    Cons

      Traffic & LLM citations

      Monthly G2.com page views and citations by AI answer engines for Oracle IT Service Management Suite.

      Page views and citations · Oracle IT Service Management Suite

      Source: G2 review data

      Winning from

      Based on reviewers who said they switched from another product.

      1

      SAP HANA Cloud

      1 switched

      Losing to

      Based on reviewers of other products who said they switched from Oracle IT Service Management Suite.

      1

      ServiceNow IT Service Management

      1 switched
      2

      Nubank

      1 switched
      3

      AWS Cloud Map

      1 switched
      4

      evaluagent

      1 switched

      Key stats

      —

      29

      Enterprise

      1

      Adoption by company size

      SegmentShare of reviews
      Small Business13.5%
      Mid-Market21.6%
      Enterprise64.9%

      Quarterly history

      QuarterReviewsStar rating

      Satisfaction ratings

      Ease of Use8.2
      Ease of Setup8.3
      Quality of Support8.2
      Meets Requirements8.6

      What reviewers say

      oracle IT management suit

      4.5

      “IT enabled access let us to be more secure in term of data privacy.”

      Cost Accountant

      One Of best IT service Management Suite

      5.0

      “1. The best things are the features they provide for image processing, links etc. 2. The ticket system. It keeps all the issue tickets for long years. 3. I love the Graphical outlook of the software.”

      CEO & Project Manager

      Awesome program when working with thousands of records

      5.0

      “I love this program as I use it daily. It organizes customer data from dozens of customers and helps when it comes to separating and matching records”

      Business Technical Analyst