Oracle IT Service Management Suite vs. Device42, A Freshworks Company
A side-by-side comparison based on G2 review data.
| Metric | Oracle IT Service Management Suite | Device42, A Freshworks Company |
|---|---|---|
| Overall rating | 4.1 | 4.7 |
| Review count | 37 | 52 |
| Ease of use | 8.2 | 9.0 |
| Ease of setup | 8.3 | 8.7 |
| Quality of support | 8.2 | 9.6 |
| Meets requirements | 8.6 | 9.1 |
| NPS | 28.571429 | 79.166667 |
| Small Business | 13.5% | 17.6% |
| Mid-Market | 21.6% | 37.3% |
| Enterprise | 64.9% | 45.1% |
| Total page views | 105 | 325 |
| Total LLM citations | 99 | 3,077 |
Oracle IT Service Management Suite
Oracle IT Service Management (ITSM) Suite is an integrated solution that powers information-driven business excellence that can address and comprehensively manage the business of IT across their enterprises, innovate in response to volatile market conditions, and align services to business operations across global networks.
Device42, A Freshworks Company
With customers across 70+ countries, organizations of all sizes rely on Device42 as the most trusted, advanced, and complete full-stack agentless discovery and dependency mapping platform for Hybrid IT. With access to information that perfectly mirrors the reality of what is on the network, IT teams are able to run their operations more efficiently, solve problems faster, migrate and modernize with ease, and achieve compliance with flying colors.
- Asset Management
- Ease of Use
- Tracking
- Productivity Improvement
- Solutions