Oracle Field Service vs. ServiceNow Field Service Management
A side-by-side comparison based on G2 review data.
| Metric | Oracle Field Service | ServiceNow Field Service Management |
|---|---|---|
| Overall rating | 3.9 | 4.3 |
| Review count | 23 | 179 |
| Ease of use | 8.0 | 8.6 |
| Ease of setup | 8.2 | 8.4 |
| Quality of support | 8.0 | 8.8 |
| Meets requirements | 8.4 | 8.8 |
| NPS | 14.285714 | 51.445087 |
| Small Business | 8.7% | 27.7% |
| Mid-Market | 26.1% | 35.8% |
| Enterprise | 65.2% | 36.5% |
| Total page views | 105 | 1,960 |
| Total LLM citations | 261 | 11,402 |
Oracle Field Service
Oracle Field Service is a comprehensive, AI-driven solution designed to optimize field service operations by automating the planning, scheduling, and execution of tasks. It ensures that the right technician, equipped with the necessary tools and information, arrives at the correct location promptly, enhancing both operational efficiency and customer satisfaction.
- Real-Time Data
- Customer Support
- Ease of Use
- User-Friendly
- Time Management
- Easy Integration
ServiceNow Field Service Management
ServiceNow Field Service Management gives field service organizations one place to run the full job lifecycle — from work order creation through close-out — on a single platform and data model. Scheduling, dispatch, technician guidance, parts management, and contractor workflows all connect across customer service, field execution, asset management, and back-office settlement without manual re-entry between systems.
- Real-Time Data
- Scheduling Management
- Ease of Use
- Easy Integration
- Integrations
- Data Management