G2 Vendor Directory

Oracle Field Service Cloud vs. Zoho FSM

A side-by-side comparison based on G2 review data.

MetricOracle Field Service Cloud

by Oracle

Zoho FSM

by Zoho

Overall rating4.04.3
Review count13911
Ease of use8.59.0
Ease of setup8.68.7
Quality of support8.38.8
Meets requirements8.89.1
NPS25.654.545455
Small Business23.0%63.6%
Mid-Market29.5%18.2%
Enterprise47.5%18.2%
Total page views256243
Total LLM citations1,0653,524

Oracle Field Service Cloud

Built on a time-based, self-learning and predictive technology, Oracle Field Service Cloud is a cloud-based field service and customer communications solution. It collects data from the field and learns in real-time to accurately predict future events, reducing organizational costs and increasing efficiencies. It eliminates customer uncertainty, exceeds customer expectations, and ensures timely job completion. As an integral element of Oracle Service Cloud and the Oracle CX Suite, Oracle Field Service Cloud offers a robust, end-to-end solution for businesses seeking to automate.

Pros

    Zoho FSM

    Zoho FSM is Zoho’s latest offering for service businesses. It is a field service management platform that automates the entire spectrum of field operations. It lets you streamline operations, smoothen scheduling, improve productivity on the field, and simplify invoicing and payments. Customers in Electrical, Plumbing, HVAC, Solar Power Services, Home Services, Roofing, Pool Services, Security System Management, Elevator Services, Telecommunication, Healthcare, Construction, Landscaping, Property Maintenance, Lawn Care, Locksmiths, Custom home building, Handyman, Carpet Cleaning, Painting,

    Pros

    • Ease of Use
    • Easy Integration
    • Navigation Ease
    • Integrations
    • Easy Creation
    • Time Management