G2 Vendor Directory

Oracle Field Service Cloud vs. ServiceMax

A side-by-side comparison based on G2 review data.

MetricOracle Field Service Cloud

by Oracle

ServiceMax

by PTC

Overall rating4.04.2
Review count139143
Ease of use8.58.6
Ease of setup8.68.4
Quality of support8.38.3
Meets requirements8.88.7
NPS25.645.714286
Small Business23.0%25.4%
Mid-Market29.5%39.9%
Enterprise47.5%34.8%
Total page views256477
Total LLM citations1,0654,106

Oracle Field Service Cloud

Built on a time-based, self-learning and predictive technology, Oracle Field Service Cloud is a cloud-based field service and customer communications solution. It collects data from the field and learns in real-time to accurately predict future events, reducing organizational costs and increasing efficiencies. It eliminates customer uncertainty, exceeds customer expectations, and ensures timely job completion. As an integral element of Oracle Service Cloud and the Oracle CX Suite, Oracle Field Service Cloud offers a robust, end-to-end solution for businesses seeking to automate.

Pros

    ServiceMax

    ServiceMax, a PTC technology, maximizes the lifecycle and value of critical assets and machines. ServiceMax keeps the world running with asset-centric field service management software. As a recognized leader in this space, ServiceMax mobile apps and cloud-based software provide a complete view of assets to field service teams. ServiceMax customers can optimize service operations by better managing the complexities of service, support faster growth, and run more profitable, outcome-centric businesses.

    Pros

    • Easy Communication
    • Ease of Use
    • Communication
    • Scheduling Management
    • Security
    • Easy Access