Oracle EBS CRM vs. Zoho CRM Plus
A side-by-side comparison based on G2 review data.
| Metric | Oracle EBS CRM | Zoho CRM Plus |
|---|---|---|
| Overall rating | 3.9 | 4.4 |
| Review count | 252 | 132 |
| Ease of use | 8.3 | 8.7 |
| Ease of setup | 8.1 | 8.6 |
| Quality of support | 8.3 | 8.7 |
| Meets requirements | 8.7 | 8.9 |
| NPS | 21.338912 | 56.48855 |
| Small Business | 23.5% | 56.8% |
| Mid-Market | 31.1% | 36.8% |
| Enterprise | 45.4% | 6.4% |
| Total page views | 400 | 1,384 |
| Total LLM citations | 567 | 10,621 |
Oracle EBS CRM
Oracle E-Business Suite (EBS) Customer Relationship Management (CRM) is a comprehensive suite of applications designed to manage and enhance customer interactions across various channels. It integrates sales, marketing, and service functionalities to provide a unified approach to customer relationship management. By leveraging Oracle EBS CRM, organizations can streamline business processes, improve customer satisfaction, and drive revenue growth.
- Integration
- Seamless Integration
- Efficiency
- Customer Management
- Customer Support
- Lead Management
Zoho CRM Plus
Zoho CRM Plus is a unified customer experience platform that helps you bridge the gap between your sales, marketing, and customer service teams and deliver an exceptional customer experience. It combines sales automation, visitor tracking, intelligent chat bots, customer service, project management, email marketing, social media, customer surveys, built-in AI, and unified analytics—all on one platform.
- Ease of Use
- Efficiency
- Integrations
- Automation
- Integration
- Automation Features