Oracle EBS CRM vs. Zoho CRM
A side-by-side comparison based on G2 review data.
| Metric | Oracle EBS CRM | Zoho CRM |
|---|---|---|
| Overall rating | 3.9 | 4.1 |
| Review count | 252 | 2,956 |
| Ease of use | 8.3 | 8.5 |
| Ease of setup | 8.1 | 8.3 |
| Quality of support | 8.3 | 8.0 |
| Meets requirements | 8.7 | 8.6 |
| NPS | 21.338912 | 38.596491 |
| Small Business | 23.5% | 61.6% |
| Mid-Market | 31.1% | 32.3% |
| Enterprise | 45.4% | 6.1% |
| Total page views | 400 | 8,329 |
| Total LLM citations | 567 | 129,821 |
Oracle EBS CRM
Oracle E-Business Suite (EBS) Customer Relationship Management (CRM) is a comprehensive suite of applications designed to manage and enhance customer interactions across various channels. It integrates sales, marketing, and service functionalities to provide a unified approach to customer relationship management. By leveraging Oracle EBS CRM, organizations can streamline business processes, improve customer satisfaction, and drive revenue growth.
- Integration
- Seamless Integration
- Efficiency
- Customer Management
- Customer Support
- Lead Management
Zoho CRM
Zoho CRM is a cloud-based 360° customer relationship management tool that caters to business needs of mid-scale businesses to large-scale enterprises. Key features include contact management, sales funnels, pipeline management, workflow automation, AI-powered conversational assistant, task management, managing marketing campaigns, sales forecasting, customer support & service, inventory management, reporting & analytics, and seamlessly integrating with 500+ popular business apps in a single business system.
- Ease of Use
- Features
- Integrations
- Lead Management
- Easy Integrations
- Helpful