Oracle EBS CRM vs. Dynamics 365 Sales
A side-by-side comparison based on G2 review data.
| Metric | Oracle EBS CRM | Dynamics 365 Sales |
|---|---|---|
| Overall rating | 3.9 | 3.8 |
| Review count | 252 | 1,624 |
| Ease of use | 8.3 | 7.8 |
| Ease of setup | 8.1 | 7.6 |
| Quality of support | 8.3 | 7.9 |
| Meets requirements | 8.7 | 8.3 |
| NPS | 21.338912 | 12.354949 |
| Small Business | 23.5% | 30.6% |
| Mid-Market | 31.1% | 39.9% |
| Enterprise | 45.4% | 29.5% |
| Total page views | 400 | 1,670 |
| Total LLM citations | 567 | 39,093 |
Oracle EBS CRM
Oracle E-Business Suite (EBS) Customer Relationship Management (CRM) is a comprehensive suite of applications designed to manage and enhance customer interactions across various channels. It integrates sales, marketing, and service functionalities to provide a unified approach to customer relationship management. By leveraging Oracle EBS CRM, organizations can streamline business processes, improve customer satisfaction, and drive revenue growth.
- Integration
- Seamless Integration
- Efficiency
- Customer Management
- Customer Support
- Lead Management
Dynamics 365 Sales
Microsoft Dynamics CRM is our customer relationship management (CRM) business solution that drives sales productivity and marketing effectiveness through social insights, business intelligence, and campaign management in the cloud, on-premises, or with a hybrid combination. Customer relationship management (CRM) can help reduce costs and increase profitability by organizing and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and customer service fields.
- Ease of Use
- Integrations
- Lead Management
- Helpful
- Customization
- Automation