Opsgenie vs. Jira Service Management
A side-by-side comparison based on G2 review data.
| Metric | Opsgenie | Jira Service Management |
|---|---|---|
| Overall rating | 4.2 | 4.3 |
| Review count | 53 | 986 |
| Ease of use | 8.6 | 8.5 |
| Ease of setup | 8.5 | 8.3 |
| Quality of support | 8.7 | 8.6 |
| Meets requirements | 9.0 | 8.9 |
| NPS | 49.056604 | 51.508845 |
| Small Business | 28.3% | 19.1% |
| Mid-Market | 54.7% | 42.9% |
| Enterprise | 17.0% | 38.1% |
| Total page views | 376 | 1,782 |
| Total LLM citations | 1,811 | 30,767 |
Opsgenie
Opsgenie is a modern incident management solution for operating always-on services. Trusted thousands of customers worldwide, Opsgenie provides solutions for alerting and on-call management. We enable companies to effectively respond to their IT/DevOps issues. Opsgenie empowers teams to develop incident response plans, collaborate and coordinate the response actions and analyze response effectiveness. Learn why Opsgenie is the fastest growing alert routing and incident management solution on the market, www.opsgenie.com
- Alert Management
- Features
- Automation
- Alerting System
- Ease of Use
- Integrations
Jira Service Management
Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external stakeholders. Teams from Development to IT to HR use Jira Service Management to intake requests from employees, respond to incidents, deploy changes to improve products or services, track assets, surface knowledge, and automate workflows.
- Ease of Use
- Integrations
- Automation
- Ticket Management
- Tracking Ease
- Features