OpenText Service Management Automation X (SMAX) vs. SolarWinds Service Desk
A side-by-side comparison based on G2 review data.
| Metric | OpenText Service Management Automation X (SMAX) | SolarWinds Service Desk |
|---|---|---|
| Overall rating | 4.2 | 4.3 |
| Review count | 72 | 789 |
| Ease of use | 8.2 | 9.1 |
| Ease of setup | 7.6 | 8.8 |
| Quality of support | 8.2 | 9.0 |
| Meets requirements | 8.7 | 8.8 |
| NPS | 42.857143 | 53.333333 |
| Small Business | 18.1% | 8.2% |
| Mid-Market | 23.6% | 68.0% |
| Enterprise | 58.3% | 23.9% |
| Total page views | 180 | 1,346 |
| Total LLM citations | 1,595 | 9,590 |
OpenText Service Management Automation X (SMAX)
OpenText™ SMAX delivers a smart approach to service management, with full capabilities for IT service management (ITSM), IT asset management (ITAM), and enterprise service management (ESM). Empower users to self-resolve common requests with private generative AI chatbots that offer human-like responses. Give your team what they need—ITIL best-practice templates, codeless configurations, and built-in AI and analytics for automating workflows, improving processes, and solving issues. With SaaS deployment, SMAX eliminates the hassle of installation, maintenance, and upgrade.
- Ease of Use
- Helpful
- Integrations
- Time Management
- Cloud Services
- Software Updates
SolarWinds Service Desk
Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment.
- Ticketing System
- Asset Management
- Ticket Management
- Ease of Use
- User Interface
- Customer Satisfaction