OpenText Service Management Automation X (SMAX) vs. Jira Service Management
A side-by-side comparison based on G2 review data.
| Metric | OpenText Service Management Automation X (SMAX) | Jira Service Management |
|---|---|---|
| Overall rating | 4.2 | 4.3 |
| Review count | 72 | 986 |
| Ease of use | 8.2 | 8.5 |
| Ease of setup | 7.6 | 8.3 |
| Quality of support | 8.2 | 8.6 |
| Meets requirements | 8.7 | 8.9 |
| NPS | 42.857143 | 51.508845 |
| Small Business | 18.1% | 19.1% |
| Mid-Market | 23.6% | 42.9% |
| Enterprise | 58.3% | 38.1% |
| Total page views | 180 | 1,782 |
| Total LLM citations | 1,595 | 30,767 |
OpenText Service Management Automation X (SMAX)
OpenText™ SMAX delivers a smart approach to service management, with full capabilities for IT service management (ITSM), IT asset management (ITAM), and enterprise service management (ESM). Empower users to self-resolve common requests with private generative AI chatbots that offer human-like responses. Give your team what they need—ITIL best-practice templates, codeless configurations, and built-in AI and analytics for automating workflows, improving processes, and solving issues. With SaaS deployment, SMAX eliminates the hassle of installation, maintenance, and upgrade.
- Ease of Use
- Helpful
- Integrations
- Time Management
- Cloud Services
- Software Updates
Jira Service Management
Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external stakeholders. Teams from Development to IT to HR use Jira Service Management to intake requests from employees, respond to incidents, deploy changes to improve products or services, track assets, surface knowledge, and automate workflows.
- Ease of Use
- Integrations
- Automation
- Ticket Management
- Tracking Ease
- Features