OpenText Service Management Automation X (SMAX) vs. IBM Maximo IT
A side-by-side comparison based on G2 review data.
| Metric | OpenText Service Management Automation X (SMAX) | IBM Maximo IT |
|---|---|---|
| Overall rating | 4.2 | 4.2 |
| Review count | 72 | 18 |
| Ease of use | 8.2 | 8.5 |
| Ease of setup | 7.6 | 8.1 |
| Quality of support | 8.2 | 8.7 |
| Meets requirements | 8.7 | 9.0 |
| NPS | 42.857143 | 52.941176 |
| Small Business | 18.1% | 33.3% |
| Mid-Market | 23.6% | 44.4% |
| Enterprise | 58.3% | 22.2% |
| Total page views | 180 | 208 |
| Total LLM citations | 1,595 | 1,741 |
OpenText Service Management Automation X (SMAX)
OpenText™ SMAX delivers a smart approach to service management, with full capabilities for IT service management (ITSM), IT asset management (ITAM), and enterprise service management (ESM). Empower users to self-resolve common requests with private generative AI chatbots that offer human-like responses. Give your team what they need—ITIL best-practice templates, codeless configurations, and built-in AI and analytics for automating workflows, improving processes, and solving issues. With SaaS deployment, SMAX eliminates the hassle of installation, maintenance, and upgrade.
- Ease of Use
- Helpful
- Integrations
- Time Management
- Cloud Services
- Software Updates
IBM Maximo IT
IBM Maximo IT enables unified IT Service and Asset Management. Dramatically improve Key Performance Indicators (KPIs) in service delivery, asset utilization, and rate of change in support of an efficient, high velocity business. The velocity of change often determines whether a business can maintain business competitive advantage and thrive. IT/OT Convergence Connected physical enterprise assets (IoT) are now part of the end-to-end IT systems.