OpenText Service Management Automation X (SMAX) vs. Hornbill Service Manager
A side-by-side comparison based on G2 review data.
| Metric | OpenText Service Management Automation X (SMAX) | Hornbill Service Manager |
|---|---|---|
| Overall rating | 4.2 | 4.5 |
| Review count | 72 | 137 |
| Ease of use | 8.2 | 9.0 |
| Ease of setup | 7.6 | 8.4 |
| Quality of support | 8.2 | 9.2 |
| Meets requirements | 8.7 | 8.7 |
| NPS | 42.857143 | 66.911765 |
| Small Business | 18.1% | 4.4% |
| Mid-Market | 23.6% | 38.0% |
| Enterprise | 58.3% | 57.7% |
| Total page views | 180 | 106 |
| Total LLM citations | 1,595 | 141 |
OpenText Service Management Automation X (SMAX)
OpenText™ SMAX delivers a smart approach to service management, with full capabilities for IT service management (ITSM), IT asset management (ITAM), and enterprise service management (ESM). Empower users to self-resolve common requests with private generative AI chatbots that offer human-like responses. Give your team what they need—ITIL best-practice templates, codeless configurations, and built-in AI and analytics for automating workflows, improving processes, and solving issues. With SaaS deployment, SMAX eliminates the hassle of installation, maintenance, and upgrade.
- Ease of Use
- Helpful
- Integrations
- Time Management
- Cloud Services
- Software Updates
Hornbill Service Manager
Hornbill's 100% codeless environment, out-of-the-box workflows, and powerful process automation delivers an ITSM solution that is up-and-running in weeks, at a fraction of the cost. Configuring Hornbill is child's play. Self-sufficient teams can take ownership, and rapidly adapt the solution to their service delivery needs, without developers or dedicated resources. Automatic software updates deliver new functionality, keeping your Service Desk on the latest version, without lifting a finger.